Overdrive had a computer glitch this morning where it sent a number of patrons e-mail notices that their holds were available when they were not. Please reassure the patrons that they are still on hold for the item(s) and will receive another notification e-mail when their hold is truly available. We’ve already had two call in today to Main so I’m expecting the error was fairly widespread. Overdrive is aware of the glitch and has (hopefully) prevented it from happening … Continue reading
Hi everyone, Starting today, Overdrive has a new look. The site features easier, faster check-out, a smoother browsing set-up, and – joy of all joys! – patrons can change the format of the item AFTER they’ve checked it out!!! They also have the ability to return items from within the website instead of needing to go to Amazon or use the Media Console. Please play with the new site and become familiar with it so you can help patrons transition … Continue reading
If you’re a Kentucky Libraries Unbound user (Overdrive), you may have noticed it has gotten a facelift! The site has been revamped to allow you to browse and check-out easier and with less steps! Check out the new features here.
I had a patron call today asking about extremely slow download speeds for Overdrive (Kentucky Libraries Unbound). After asking him a few questions (and doing a test download on my phone), I suggested he call his cable provider – Windstream. He very kindly called me back to pass along the information Windstream gave him. They are indeed having “issues” in this area (which we all experienced last week). He said Windstream will have them do a test on their individual … Continue reading
OverDrive App Comes to Nook Borrowing eBooks and audiobooks from the library just got a whole lot easier for users of the NOOK HD, NOOK HD+, NOOK Tablet™ and NOOK Color™. Last week, Barnes & Noble added the OverDrive Media Console app to the NOOK Apps™ storefront. This NOOK app enables users to wirelessly borrow eBooks and MP3 audiobooks from the library. All NOOK devices, including NOOK 1st Edition, NOOK Simple Touch and NOOK Simple Touch with GlowLight, have always enabled … Continue reading